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★☆☆☆☆

“NOT AS EXPECTED”

written by Monkeyd123 on 01/06/2017

We picked the campervan up from the Middlewich branch the guy there was very unwelcoming but we didn't let that put us off we just wanted to start our holiday. It took a while to get the initial van due to having to agree every marks and scratch damage etc he pointed out As there was quite a lot. He seemed to be very selective on which marks or damage he pointed at .After many years camping in tents we decided we wanted to camp without all the hassle off putting the tent up.

The biggest problem we found when looking to book a camper was a company that accepts pets. As this company does we decided to give it a try .We hired the small campervan ,we took all our stuff pots pans etc which we didn't need to as the camper was fully equipped.As we expected we fully enjoyed the freedom off being able to go from site to site without any hastle. Even when we stayed at a non electric site the Leisure battery worked a treat ,still half full after 7 days. I thought next time we would hire the next size up as with two small dogs their bed took over a lot of the floor space making it tricky at times. Until now my thoughts have completely changed on returning the van the same unwelcoming guy walked straight into the van without looking at anything else inside said there was a scratch on the gear knob I said "we didn't do it ". His reply was well would be ur wedding ring or your watch ". "Funny I said I don't wear either". He just grunts and takes a picture . He didn't check anything else in the van it was like he knew what he was looking for. Then walking round he shows me a small scratch near the gas bottle . I told him you must have missed it before it was that small. Then takes a picture. He said he has to note down all new marks, I thought fair enough. He started taking pictures of other parts of the van when I questioned him he said was for his records . He flicked threw his iPad showing me the pictures of the gear knob and small scratch near the gear stick . He flicked threw again and said sign here

I said I wasn't happy because I'm sure we haven't done them he said I had to , to hand the van back .All I seen at this point was a sign box .

Seven weeks later I was still waiting for my £250 deposit back I phoned three times every day for a week and no one would speak to me passed me from pilar to post every time I was told I'd get a ring back. SHOCKING AFTER SERVICE!!.

On the eighth week to my horror I got a email say they had charged £983 to my card and was keeping my deposit. All for two tiny scratches I was absolutely fuming. I tried ringing them again and again as this cannot be justified.

Two days later I got a email with every picture he had taken of the van charged me for all kinds of stuff, NOT ONE POINT HE HAD SAID I WAS SIGNING FOR ALL THAT .THE SNEAKY FELLA NEVER LET ME HOLD THE IPAD HE SHOWED ME THE TWO PICTURES ON IPAD and a sign box.

DO NOT TRUST THEASE GUYS .

ALSO beware when you read some of the reviews they offer £20 amazon voucher at the moment to leave a review of 4 or above believe the negatives wish I had.

The company is also linked with hire booking centre and others do your research.

I WONT BE TAKING THIS LYING DOWN THIS WONT BE THE LAST THIS COMPANY WILL BE HEARING FROM ME ON THIS MATTER.

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