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★☆☆☆☆

“I recently purchased my bike through them as they were...”

written by on 28/07/2010

I recently purchased my bike through them as they were the cheapest option but man, what is up with their staff??



First Issue - Staff did not know any details about the Cycle2work scheme and wasn't even interested in finding out for me. As soon as I mentioned it he switched off as I didn't have a wheelbarrow of money towed behind me. But then he did advise me to visit their website which had all the details on (still what's the point of me going into the store)



Second Issue - I have successfully ordered my bike via the Cycle2work scheme and a member of the Evans team left a message on my answerphone asking when I can pick it up! SUPERB! I call back 2 hours later to confirm and the staff have no clue what I am talking about and with no record of my order they say the guy has gone home so will call me back tomorrow.



Third Issue - I get the callback saying the bike will be ready for collection at 3pm!! SUPERB! I collect the bike which does not come with pedals!!! NO mention of this on their website, in store or via telephone!! still I demand they provide pedals which thankfully they do have a spare set. Now to purchase a lock. Take the lock to the till and the cashiers are too busy talking about Facebook to even look at me, although amazingly manage to take payment and package my item without saying a word. nice.....



Fourth Issue - I take my bike out of the shop and notice these issues



1 - Headset is too loose (potential death trap in London traffic)

2 - Tyres are semi inflated

3 - No Bell (even though I wouldn't want one, this is a LEGAL requirement)



So would I choose Evans Cycles London again??



I think not . . although I will give them credit for stocking a frickin' awesome bike! :D

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