written by Johnathan227 on 29/05/2017
Quite simply the most appalling breakdown company I've every encountered. Without a doubt the worst service I've every received from any company that claims to provide a service to it's customers. DO NOT TAKE OUT a policy with first call. After 4 years of using this company without having to use them, on a recent journey, Bank holiday camping trip with the family I had no power steering or ABS. After endless phone calls over a 24hr period I was told that no assistance would be provided as the car was still mobile. This left me an hours drive from home, with little option than to drive a dangerous car with my family until it stopped completely, luckily within walking distance of my home.
On calling once again I was told I would have to pay for any assistance as I had driven with a known fault.
One of the people I spoke to even agreed with me that the service & breakdown policies that are offered by first call a 'shocking'.
This company should be allowed to continue trading!