written by onFowler42 on 28/05/2017
Just returned back from Portugal, when I arrived at Faro airport my case was badly damaged and in a ball. 3 bottles of expensive perfume and my GHD hair straighteners were also smashed. Called to make a claim and basically wanted receipts for items broken and the case. Perfume was Christmas presents and so were hair straighteners, only had receipt for the suitcase. Told to get stuffed basically so I hung up on her. Never use this company again, never had to make a claim for a holiday before and when I do, they refuse to pay out. Avoid at all costs, this company has no interest in paying out if something goes wrong!!!!