written by Avoidgardenbuildingsdirect on 19/05/2017
AVOID AT ALL COST
AVOID AT ALL COST. I would no stars if i could. Incompetant customer services who lack basic common sense and 10 year old maths knowledge. I bought a playhouse for my daughter. Much smaller than advertised. Damaged parts, door 4 inches too small and not enough felt for the roof. After 2 weeks of phone calls i gave up trying to talk sense. Ive been a builder over 15 years and felted many roofs. Its common knowledge that a small roof of this design requires three pieces of felt to cover it. One either side and one over the middle. Each piece of felt was required to be cut at 1.8 metres. They sent 4 metres of very low quality felt. How is it possible to get three strips from this short roll. They insist it is enough to cover the roof. Ive asked on 6 seperate occasions how is it possible, how long is the roof and how long should each piece of felt be cut to and each time they refused to give me an answer as they knew they were wrong and refused to accept responsability