written by on 28/08/2009
Appalling customer service. Bought a £1000 (reduced from £1800!) bike from Evans and it came with no owners manual even though they admitted it should have. They then suggested I contact my local store even though I had ordered it over the phone from Evans central. Told them I thought this was poor service and THEY should contact their supplies and order one and was told that they are only sent with new bikes (so where had mine disappeared to?) and so weren't available!
Customer service? I think not.