Written on: 09/02/2008 by fabrams (1 review written)
Tons of mistakes in booking, failed to take responsibility for their mistakes
Beware if your agent uses Springboard. Our travel agent told us that she was booking through Springboard to get us the best possible service at the best price. Wish it were so. Instead of the Daintree tour we requested because we had been diving and could no go above 1,000 feet for 24 hours after, Springboard booked us on a tour of the Atherton Tablelands, despite several conversations about our altitude restrictions. When confronted about the mistake, Springboard said the booking agent had, "misclicked" and refunded us $50 (of a $250 per person tour) for the life-threatening "inconvenience." Springboard also had us purchase airline tickets despite their being included in a package we had purchased.