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★☆☆☆☆

“Do not Shop in Iceland”

written by AlanFleming on 13/05/2017

I sometime used Iceland for shopping in London Wood Green area; the Iceland supermarket is a quite market if you compare with other markets in this area; when I had a parking ticket from the Iceland management I understood why their business is quite in a one of the busiest district in London.
If you visit Iceland you have to pay for parking; I do not think any other supermarket has pay for parking policy; I think pay for parking policy is ok to support the market with a few quit so that they can pay their rent. However, what is not ok that if the staff has cheating attitude about parking and their unprofessional skill for food delivery. A few years back we ordered food number of times to the Iceland to be delivered; I do not think they could delivered any of these in a smooth way; we have to change our food delivery to one other company which can successfully deliver our orders. It must be this unsuccessfulness pushed the Iceland to do parking with fare and cheat their customers.
In December 2016 I visited again Iceland for shopping; this time the ticket machine was not working; I told the security about the machine who told me "today is free". One of the customers who told me to take a written ticket from the staff otherwise I might get a fine. I asked again to the security guy if he can give me a written ticket; the security guy told me to speak to the manager; manager was not in his room; I continued shopping. My stay in the parking area was about 40 minutes. A few weeks later I got a parking ticket from Excel Parking Services Ltd which controlled Iceland's parking.
I phoned to the store and explained the machine and the fine. The person who answered my phone provided a phone number to me and told me that if I phone the head office they would cancel the fine. The head office did not cancel the fine instead they asked me to write a written explanation and send it to their head office address. I sent the written explanations to the head office; instead of head office the Excel Parking Services Ltd answered my letter who wrote to me that "the machine was not broken on the day I parked. How can I prove that the machine was broken? I think the simple solution for parking fines from Iceland is that "do not waste your time with Iceland management and do not do your shopping with Iceland if you do not want to pay twice for your food than a proper supermarket.

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