Written on: 04/09/2009
My Garmin Zumo 550 suddenly failed to start up during a rainy trip after having used it quite happily for about 9 months. Due to circumstances I was unable to contact Garmin regarding the problem until after the warranty had expired. I was asked to send just the defective unit back, no other parts. A brand new unit was delivered promptly, including all the extra parts, software and maps. I consider this quite good service from Garmin Europe Ltd.
I still don't know why the unit stopped working initially and I did not receive any information regarding the possible cause from Garmin. Could if have been a connecting pin short circuit due to the rain?
Overall I am very happy with this GPS and would buy it again. There is just this nagging worry that it might fail again... altough I would probably have the same worry with any other brand.