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★☆☆☆☆

“I HAD ORDERED PHOTOS ONLINE AS I WAS MAKING A SCAPBOOK...”

Written on: 15/12/2009

I HAD ORDERED PHOTOS ONLINE AS I WAS MAKING A SCAPBOOK FOR MY DAUGHTERS 18 BIRTHDAY AND WAS TRYING TO GET IT DONE WHILE SHE WAS ON HOLIDAY. I ORDERED OVER 150 PHOTOS AND GOT OFFER PRICE OF 3P A COPY. ON SITE STATED WOULD TAKE UP TO 5 DAYS. DID NOT ARRIVE AND STATUS SHOWED 'BEING PROCESSED'. I E-MAILED THEM AND REPLY STATED THAT COULD TAKE UP TO 10 DAYS. 10 DAYS PASSED AND STILL NO PHOTOS SO E-MAILED AGAIN AS BY THIS TIME TOO LATE FOR WHAT I WAS WANTING THEM FOR. WAS TOLD THAT THE PROCESSING COMPANY WAS RUNNING BEHIND DUE TO THE SPECIAL OFFER AND THAT THEY HADN'T YET BEEN PROCESSED. WAS NOT HAPPY AT ALL WITH SERVICE ESPECIALLY FOR REASON I WANTED PHOTOS. WOULD NOT HAVE ORDERED FROM THEM IF IT HAD STATED 'UP TO 10 DAYS' IN FIRST PLACE. GOT APOLOGY AS '10 DAY' INFOGIVEN WAS INCORRECT AND REFUND FOR HALF OF COST.