Written on: 22/01/2008
I own a business. On June 9th 2007, I ordered 12 magazine subscriptions from magsdirect.com. What a mistake!
As of the end of October 2007, I still had not received four of the magazine subscriptions. I called the 800# and talked to a member of staff. She looked up each subscription individually and explained to me that it is the fault of the publishing house that we never received our magazines. She said that her company sent out the subscription requests to the publishers, and from that point on, magsdirect.com is not involved. She went on to tell me that her company has no control over what the publishers do.
I demanded a FULL REFUND for the money I paid ($146). She agreed to give me a refund and said she would credit my credit card.
Today is mid-January 2008..... I HAVE NOT RECEIVED ANY MONEY BACK FROM THIS COMPANY!!!!
Furthermore, I have tried to call them three times over the last two weeks, and NO ONE picked up the phone.