Written on: 22/09/2010
I booked an overnight experience which includeda day of unlimited use of spa facilities for me and my boyfriend..which we ended up spending most of our time in the relaxation room as there was not enough beds around the pool for us to sit and we also couldnt use the pool as there was an aqua class which took up the whole pool. Felt like i was dow. The local swimming pool on a week morning! Definately not big enough to accomidate the amount of people there. Me and my boyfriend walked in to the pool area with three other couples and we all stood there like lemons not knowing what to do with ourselves. Was very disapointing - also that it was extremely hot and hardly ventilated at all caused all of us to walk straight back out and not know where to go..after sitting bored in the relaxation room for a bit while we waited for our room -as soon as it hit 2pm we ended up wasting our time sitting in the room watching tele! Not what u would intend on doin for that amount of money. 5.30 we had our treatments which were back massages that were meant to last 30 minutes which was disapointing anyway.. What made it worse is that i was in there for a total of 20 minutes including consultation and getting undressed and dressed again! Very rushed and wasnt even that good way too much preasurr so much i had to ask her to ease off slightly..food was ok waitress was absolutely useless there was us and two other tables all of which had two people a table and she couldnt manage to keep up..she offered us water - walked over to the next table and asked them what drinks they would like and totally forgot to get the water..at 7 months pregnant i got fed up and got it myself! Breakfast was ok..told we were allowed a full english and got sausage bacon and eggs brought to the room with uncooked toast? Might as well have been bread! Overall was so gutted i spent all that money that i had saved all year for my boyfriends 21st bearing in mind i earn next to nothing to have such poor service and an overall really u pleasant experience not only due to the hotel but the staff just really didnt care about the service they were giving. I give better service working in homebase! Would never go again!