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★☆☆☆☆

“dear sirs at ten thirty this morning of august 2nd i...”

written by L conway on 01/08/2009

dear sirs at ten thirty this morning of august 2nd i visited your store in the ashford designer retail outlet to spend a considerable amount of money on new knives etc.,i noticed that the line i was interested in was advertised at 50%half price sale, namely the pro-elite line of knives.i noticed that all the items were marked down 50% apart from a box set of carving knife and carving fork.although the rrp was £30 the sale price was only £20 even though it still carried a halfrrp pricetag on the item stand .i then brought this to the attention of a young male assistant in the shop who immediately went to inform a young lady also working in the shop. Her immediate reaction was to walk over to the stand ,take the half price offer off the foresaid item and said "its not on sale now" I mentioned to her that as it was advrtised at half price and labelled wrongly she was obliged to sell the item to myself under the trade descriptions act and sale of goods then remove the wrong advertising but she just replied that she would not because it was not on sale and that was that.i think this young lady needs much further training in customer care and also the sale of goods act.I had travelled to Ashford by train this morning with the intentions of spending at least £200 to replace my ageing set of knives, instead ,because of the short sharp treatment i got i did not spend a single penny in your store, i will no longer shop in any of you outlets due to this experience and will recommend the same response from other colleagues who normally frequent your outlets Many thanks

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