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“** DO NOT BE CONNED INTO SIGNING UP FOR A 'PLATINUM'...”

written by on 21/12/2010

** DO NOT BE CONNED INTO SIGNING UP FOR A 'PLATINUM' ACCOUNT **



Summer 2009 my bag fell overboard on a small boat taking us to an island off Dubvrovnik - lost ipod, camera etc. When I tried to claim they said I needed a statement of what happened from the captain of the boat (and preferably the damaged items - bottom of the sea)! AND the statement had to be made at a police station! The guy didn't speak any English. They just didn't seem to think this was a ludicrous thing to ask for and was blatantly a method of payment-dodging.



Now I'm in Sydney and concerned about getting stranded on some airport floor as Heathrow is snowed-in. I rang (ha-ha - their 'Platinum' account seems to involve being given several incorrect numbers to call) and was told by them that I would be covered for any costs in such circumstances. I specifically asked about hotels - covered apparently. I'd read the policy document - it's a max of 100 pounds!!! When I asked him about this he said that I was correct! I was furious as he would have deliberately misled anyone into thinking hotels were covered. He said it was 'unfortunate' that I though he'd misled me.



Shame on you Lloyds TSB - what a crock of rubbish I'm paying 20 quid a month on my account for. You just contribute to the bad image of both banks AND insurers - taking/making money but never paying out.

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