written by on 16/09/2010
Premuim shed + installation.
Was advised they will call 30 mins before arrival, but never did.
Instead of placing the shed in the middle they placed the front of the shed over hanging the concrete base.
It wobbled. Floor was split, Doors did not fit. instead of Door bolts they used a screw and peice of plastic to hold door shut. 12mm T&G more like 9mm T&G. Door lock was incomplete. Frame did not support the roof. These are just some of the problems!
Requested a full refund and pick up was scheduled. Was told again they will ring 30 mins before they arrive. Called mid day and was advised they are still on their way. Called late afternoon and was told they are about 1 hour away. No one turned up.
Called next day and was told that the collection has been made. When I said it had not, they advised that they turned up but no one aswered the door.
Rescheduled again. The workers who came to take the shed described their own company as rubbish . Customer service is poor and advised good luck getting your money back.
Luckily I did, not that I didn't had to chase them for it.
I ended up ordering from a local company for £90 more. I got a lot more for my money including 16mm T&G, Pressure treated, Frame was 3 times the thickness, real toughed glass, installation as well as other extra options.