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“I ordered the Champagne, Chocolates and Rose Basket...”

written by on 05/10/2010

I ordered the Champagne, Chocolates and Rose Basket for my daughter's 40th birthday. As delivery time could not be guaranteed and we were going to the Peak District for her birthday, ordered delivery for day before. Parcel arrived - a fruit basket had been delivered! Very upset and unhappy and long saga ensued with Customer Service. They could not guarantee delivery of correct order for her birthday, refunded money and said we could keep the fruit basket. Arranged for delivery of bottle of champagne and box of chocolates by taxi from local store by 10am on birthday morning. Again, no delivery by 10am. More phone calls to find nothing had been despatched. Store then arranged for M&S store in Peak District to deliver same items to our holiday cottage by taxi. It worked this time. Whole saga very distressing and not what we had ordered for a special day. No longer trust M&S and would never recommend them to anyone.

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