Written on: 17/03/2010
My son sent me a rose and carnation bouquet for Mothers Day. The flowers were delivered on this day whilst I was out and left at the back door.The top of the box was crushed and on opening it found half of the roses and carnations were broken. The others which were not broken were very tired looking and bruised, the water in the paper mache' container had evaporated. I rang the help line to complain and was told a letter of apology and a gift card for £25 would be included. This is not really acceptable as the full cost should have been refunded in the form of a gift voucher to compensate for the dissappointment. I will not recommend to anyone to use this service from MARKS AND SPENCER. Perhaps they should use a different delivery service who actually care for the products they deliver.