Written on: 06/03/2010
Take care when ordering flowers from M&S, especially if they are being delivered to flats because the delivery company will not leave the flowers with neighbours and the person you are sending flowers to will have to be available from 7.30am - 7.30pm.
I ordered flowers for a very special occaion for my daughter they tried to deliver at between 3.00-3.30pm but she had popped out. They went back to the depot which she rang at 3.30pm only to find an answerphone message to rebook delivery of the flowers from Tuesday onwards (remember these are flowers that were dispatched on the Friday before!). I rang customer services at 3.45pm who said the delivery company had gone home for the weekend and so they could not be redelivered the next day, Sunday. Funny how the same company can deliver on Valentines day (which was a Sunday this year) and Mothers Day and not any other time. BEWARE look for companies that offer more specific delivery times, those that will leave with neihbours and those that can redeliver the next day!