Written on: 12/02/2010 by shiner3lima (5 reviews written)
My wife has just receeived her Valentine's Day flowers. I initially ordered online via their website but even though the site took all of my details and confirmed by email, M&S cancelled the order due to processing issues. I contacted M&S direct by phone and placed the order with an agent. The flowers on their website are displayed in a vase but this is not included in the price (and not stated as such either). My wife called me to say she has received the dozen Autograph Sweet Avalanche Roses and commented that they wont last long and she hopes I didnt spend too much money on them. Some flowers are brown underneath which suggests they will be dead in a day or two. Not impressed with this. I feel an unhappy customer phone call coming on. Look out M&S.