Written on: 08/03/2008 by Jenny7 (1 review written)
Easy to order and pay for Flowers
Difficult to get your Flowers
My daughter ordered me flowers for Mother's Day from Peru. She is backpacking and I have not seen her in over a year. It is difficult for her to get internet access, but she still went to great trouble to make sure I had flowers on for Mother's Day by ordering online from M&S. No flowers came. Yet they have taken the money from her account! After ringing to complain, and the promise by M&S customer service that my flowers would be delivered 2 days after my complaint - still no flowers arrived! I rang again to complain and was promised that a manager would ring me back with an explanation. A manager did ring me back, but without an explanation and still without any flowers.
I can forgive a mistake, or two, but I cannot forgive the lack of care or understanding from M&S customer service department. I could hear from the tone, "so... your flowers didn't come........get over it!"