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“ordered a dress from here which was silver not...”

written by on 10/11/2010

ordered a dress from here which was silver not available in any other colours, or so i thought until the dress arrived and it was black. looked on site just to checked i had not made a mistake and yes the dress was silver in the picture and no options of it being availbale in any other colours. i phoned up customer services and explained and they apologised and sent me a replacment. when the replacement arrived it was again black! returned these and contacted customer services again and had to wait for investigation! aparently the dress is black so why the hell it is silver in the picture i'll never know! nearly 4 weeks have passed and still no refund. emailed and emailed customer services about this as they did send me a confirmation of refund email, but they insist they have refunded me, but they have not so emailed again a week ago and still heard nothing back. contacted my credit card company who have filed a dispute. will never be ordering agin from this site, a terrible site with terrible customer service. they are quick to take your money but not so quick to give you a refund when they mess up!