Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
865356

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


☆☆☆☆☆
WRITE A REVIEW

“I used them for years mainly because they were...”

written by deeproot on 18/03/2008

Good Points
I personally cant think of any.

Bad Points
Locking account with no warning. Charging twice for same 6-month period. Impossible to access any customer service people that are actually useful.

General Comments
I used them for years mainly because they were initially cheap but the service was never great as far as I am concerned. This week they finally convinced me to leave by what I believe they did, locking my account and charging me for a bill I am sure I have already paid.

As far as I am aware they gave me no warning and I only realised something was wrong when my employees complained about their email not working. When I called 1&1 they said I couldn't pay over the phone because my details had been passed to their debt collection agency. Calling the debt collection agency it transpired that they are demanding payment for a bill that had been paid six months ago (as far as I am concerned I have the statements to prove it) I still had to pay to get the email up and running again but then I was informed that the account would be locked for another 48 hours while sort out their payments. This is utterly unbelievable in my opinion...

I do not recommend 1and1.

Was this review helpful? 0 0