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“I went into my local branch on Saturday 18the December...”

Written on: 20/12/2010

I went into my local branch on Saturday 18the December to buy $100 for a Xmas gift. I was told the exhange rate was 1.45 dollars to the pound which equates to £68.97. It was not until I got home that I realised that I had been charged £3.95 too much. If this was for a buy back guarantee why was I not informed about it therefore giving me the choice of whether to buy or not. Have rung the branch and cannot get an answer from them until Wednesday as the Manager is not in until then. What a shambles of a company. Shame, as I have had some good holidays with Thomson. I would have thought as I had told them it was a gift, they must have known I was not going to be returning any dollars for buy back.