written by mild1ptr on 22/05/2005
Good Points
Had 8 years of good reliable service from analogue through to digital TV and broad band. My phone bills were just as low if not lower than BT's.
Bad Points
The customer service is appalling until you get through to the retentions (customer relations) department. These people are bonused on saving customers, So they try their best to help you out.
General Comments
Although I have not had sky I have spoken to a great deal of people who have also, telewest etc, and to be honest there are horror stories for all the major suppliers. I had a bad experience with NTL when I moved but since then no problems and I am satisfied with the service I get from them.
I regularly check the web site for possible package changes that would save me money.