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“ZERO STARS, LIARS, DISGRACEFUL ”

written by NathenSuarez on 12/05/2017

Only gave on star because it asked for a rating...

Took out the policy believing Diamond are a good company... HOW NAIVE.
I have had nothing but stress for the past 8 months regarding a NON FAULT CLAIM of which I have been told 'WE ARE DOING EVERYTHING WE CAN' even though they had not even contacted the 3rd party for the best part of 6 weeks.
The company drag their feet regarding claims. DO NOT expect to get any help from them, have them back you or even attempt to fight for you.
It is atrocious that a company is allowed to run so well when they allow you to go through such a hard time and not even help or at least keep you updates.
I have also been told for the past 5 MONTHS, the 3rd party are notoriously hard to get in touch with... NOT GOOD ENOUGH.

I cannot believe how difficult they have made things and would DEFINITELY NOT RECOMMEND TO ANYONE. Pay the bit extra and be valued rather than robbed for your insurance.

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