written by on 22/03/2010
I am absolutely appauled by their service.
Specified for delivery on Mother's day, as they offered. Flowers were delivered saturday, however nobody was around to recieve them, as obv we were expecting them on sunday! So sunday came, no flowers, how very embarassing, and disappointing for my Mother, when they did arrive they were already bloomed & starting to die.
I contacted customer service who ignored my emails, until they recieved 3 emails from me theye eventually replied. The reply was rude, & with numerous grammatical errors. They refused me a refund because I used a voucher code (which they gave me when i received flowers from them). I suggest they dont give customers voucher codes if they dont want to accept them!
I would NEVER use them again, too expensive for the FEW flowers you get, and very POOR delivery service!!!