Written on: 08/11/2010
I sent $300 from NYC to North Carolina. It took almost an hour to be available. Because my son (the recipient) had no ID -- his wallet had been stolen, I had to set up a test question so he could pick up his money. The customer service rep by phone told me what location in NYC I could go to to do that. The first location given was not able to set up the test question. The second was closed. The third was not able to do it and the fourth location was open, but the moneygram person had left an hour ago. I spent $60 on cabs running around the city trying to do this test question, completely being given wrong information from customer service. The next day my son went to pick up the money and the CVS would only give him part of it in cash, and the rest in a money order. Of course, being out of town with no ID, a money order was useless to him. When I called to complain, a supervisor told me that if my son brought the money order back to CVS the next day, he would be able to have them call moneygram and get cash instead. When my son went back, CVS called Moneygram, and they were not able to give him cash. The operator said she was not authorized. When I called later to complain again, a supervisor told me that the person who could authorize it was on vacation. WHAT????
All in all the WORST company ever for sending money. Especially in an emergency. The last supervisor I spoke to said they held up their end of the agreement. They made the funds available and that money does not mean cash. That they can give money orders if they want.
THE WORST! If I could give zero stars I would. 1 star is a thousand times too generous.