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“I made an order from Dorothy Perkins online. ...”

Written on: 02/06/2005 by smi (1 review written)

Good Points
Some of my order arrived, and the clothes were nice

Bad Points
Some of my order didn't arrive, and customer service were unhelpful

General Comments
I made an order from Dorothy Perkins online. However, they have been the most unhelpful online order company I have ever dealt with. The website itself was difficult to use as it didn't like my browser. I persevered, but wish I hadn't. First, the confirmation email. This was a nightmare to read. It appeared to come from some individual that I didn't know. Seeing as I didn't know her, I nearly canned it. The email itself consisted of a set of order numbers so it was difficult to see exactly what I'd ordered. Then another email to say that after all, they didn't have a set of trousers. Then eventually the goods arrived. Or some of them did. And some other things which I hadn't ordered, too. So I wrote to them. And again. And again, and again, five times in all. They had, however, taken payment for the goods which they hadn't sent. So here I am with a bill but not the goods. And customer services are being unhelpful.



Oh, and two of the tops which they sent are see-through. I couldn't tell that from the pics online.

Visit dorothyperkins.co.uk