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“Awful”

written by Linda149 on 10/05/2017

We decided to change from BT to John Lewis because we have our house, car insurance and pet insurance with them and have always been satisfied but we are so dissapointed.When we changed to John Lewis we didn't believe the service could get any worse than BT but we were wong.We took the contract with John Lewis in October, first of all they didn't send the router we received it 4 days later when we eventually received it it was faulty so they had to send another so we didn't have any broadband for eight days.we had to get a family member to contact them repeatedly by email to ask where the router was but we were fobbed off so we had to contact management to get anyone to take any notice. Eventually Open Reach came out because our broadband speed dropped from 7 to 2Mbs but we were told that BT customers get preferential treatment so we would have to wait for a week or longer to rectify the problem. Every night the broadband drops out at about midnight and now we have a problem with Bullguard so we contacted the support desk who are supposed to contact you in 24 hours we have not heard from them we have now been waiting for three days and we still haven't heard from them. We can't wait for the contract to end so we can go elsewhere. We will now also consider moving our insurances from them as well.