written by glaucusvediovus on 08/05/2017
I left on the 20.25 Service from Stalybridge to Leeds(7/5/2017) I only travel first class; there was loud drunks being aggressive and insulting and one of them nearly hit a passenger in the First Classs Accommodation. I knocked on the Conductor's Cabin twice and told him to assist, he did nothing to help diffuse the situation nor was he bothered about passengers safety.
What is the point in paying for First Class to have to put up with bad clientele? I then telephoned Transpennine Express not really to complain but more to put it to the Customer Relatations Team the conductor needs to be interested in passengers safety and not to be selfish and think of his own safety. That journey was hell on earth, we were put into a dangerous situation and the conductor did nothing; he wasn't bothered about us at all. We you advise to the Conductor there is an aggressive passenger onboard and nearly hit someone- you'd think he would try to diffuse the situation, but no he did nothing.
I think I'll travel on National Express from now on, Transpennine Express are not bothered about passengers safety!! , terrible company avoid like the plague!!