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“Absolute joke paid out 15 per cent of claim”

written by on 04/05/2017

Long story short items were stolen from my secured hold luggage. I had the TOP expensive policy that covers expensive items. Virgin basically went through the list and anything they classed as a valuable item they would not pay out for. This includes tooth brush, usb stick, memory card, battery, battery charge as well as compact camera.

What they say is any electrical device must be taken with you as cabin luggage at least that is their interpretation of their small print.

As you will be aware there are cabin luggage restrictions so I was only able to take my SLR camera and laptop on the plane. What is the point of passing for the premium insurance then?

The telephone service is a joke. Their response times are a joke. They did not pass my complaint to their customer complaints department.

I will be cancelling ALL my products from this pathetic company.

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