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★★☆☆☆

“Poor service”

written by Mulcahy on 23/04/2017

I wish we had read reviews before shopping at furniture barn. We had previously purchased an item in their clearance sale so thought it would be ok. We found an item of furniture which was what we had been looking for. The sales assistant checked on the computer and informed us it would be in stock on the 17th April. She told us if we ordered it we would have it within 2 weeks. We went home to measure up and double check and then phoned to order, speaking to the same sales assistant.
After 2 weeks we had not received the promised phone call so we contacted them to see what was happening. My husband was told that it was not expected in stock until the end of May !! I phoned and spoke to the original assistant again who confirmed that this was correct. I told her that was unacceptable and asked if we could purchase the one in the show room. She replied that she didn't have the authority to authorise that and it wasn't something they usually allow. I informed her that if I couldn't have the one in store I would be down the next day to cancel and get a refund. She told me I wouldn't be able to get a refund because the next day was Sunday and there wasn't anyone working who could do a refund. I asked to speak to the manager and she told me he wasn't in. I suggested she could contact him by phone and she told me he was on holiday. After much insistence from me she said she would try to contact someone. After a number of calls I finally got a call from the manager, who wasn't on holiday at all, he was at their store in Derby. He eventually authorised it for us to purchase the one in store.
What a shambles the customer service is at this shop. The sales staff clearly wouldn't know the truth if it smacked them in the face !
My advice to any potential customers..... go somewhere else. It's really not worth the hassle.

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