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“Keeping the customer informed”

written by Anastasiaw49 on 22/04/2017

When telephoning I found the staff to be very polite and helpful. My claim took some time to settle because more information was needed from vet. I am not unhappy with the delay but am very dissatisfied about the lack of communication to keep me informed. I only found out what was happening by ringing up, When I received letters they had taken five days from the date on the letter. I realise Argos are not responsible for the postal service but would it not be cheaper and more efficient to update customers by email where possible? I note the request for a review came by email!

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