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“BT BEWARE!!”

written by Lolsyk66 on 20/04/2017

After being with BT for around three years now I decided to look elsewhere for a new package. Having had numerous incorrect bills due to moving, a shamble of poor customer service and a Youview box that is not as fast as the BT vision box I had. It was time to move.
Having used the online chat I was then put through to someone in the UK, when I informed them that I didn’t want to carry on my contract that was coming to an end – this is after my final bill was double (due to my contract coming to an end I must have paid in advance so I was told). I was informed I could have the same offer of broadband, tv and phone line at the same amount (around £26.00) and this would include the new price increase (never received any notification of a price increase). At the time I was on my lunch hour at and had to return to work. I was assured that I would get a call back a couple of days later to confirm things, I wanted to think this offer over.
I WAS NOT CALLED.
Back on the online chat and was again put through to a man in the UK. Apparently now that offer could not be matched and he did not know where the other advisor was ‘coming from’?? Very poor customer service and was not interested in keeping me as a customer. And now after paying around £26.00 a month the only offer was around £43.00 for the same service??
That was it. Decision made!
I organised a switch over with a new company that evening. To then receive an email the next morning that I now owe BT £63.53 if I leave?! Nothing explaining why or what this charge was for. Nothing was mentioned about this over the phone!!
So after calling number free (we shall see about that). I was told this was because I moved in December and this is the remainder of the phone line until December this year. My bundle ends in May. Why was I never told about this? When I moved I organised this online. There was no indication that my phone line would be on a separate contract and nothing on my order confirmations. I am shocked that nothing was said on the phone in an attempt to keep me as a customer. Apparently now another offer can be made and a new quote put on my account?? Strange? Being told something else yet again. I was put through to billing as I only have a few weeks to make this payment. I cannot afford this after paying double my bill up to press. I was put through to billing and was told maybe they could help with payments. I was put though to a very ignorant woman in India who couldn’t understand a word I was saying. I told her I wanted to speak to someone in the UK she told me she couldn’t do that and they had no numbers for the UK. Strange how the people from the online chat can put me through to someone in the UK?? She was rude and the line kept going silent ....hello??? HOLD ON! If you do not want to pay the charge then you need to stay with BT over and over again. She was not interested in helping me set up a payment plan.
Absolutely disgusted that these people call themselves a part of British Telecom. I then just get texts asking for payment!!
I will never return to BT and after speaking to a friend recently who was thinking about moving to BT I will certainly be telling to her stay away!
I am really disappointed and feel like I have being kept in the dark. I would like to know what can be done about this and what rights do I have?