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“THESE PEOPLE ARE AMATEURS”

written by Taylor-Alt145 on 18/04/2017

We are a small self-catering complex and recently switched to Opus for our electricity supply. We are beginning to have problems with them and I was surprised to find this site with so many negative reviews. I started this review headed ‘Amateur’ but now I am not so sure.

I noticed that we are being charged VAT at 20% and VAT notice 701/19 clearly identifies self catering as one of the 5% exemptions. Having e-mailed several times without response I called to speak to the Customer Services Manager who had signed the agreement. I was told that as head of department she does not speak to customers. An interesting position.

It took many minutes and discussions with several staff ,members (who were polite enough) before I was told we had to be VAT registered to qualify. We have been in this business for over 10 years and with different electricity suppliers and we know this is not correct.

A letter to the Customer Services Manager remains unanswered after 2 weeks and I have now raised a complaint with the Energy Ombudsman.

If they do not know this simple issue, I would agree with most others – don’t waste your time with Opus.

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