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“Bunch of incompetants”

written by AngryDan on 18/04/2017

In 2014, I found I was approx. 1400 pounds in credit as result of e-on failure to adjust, my direct debit. I asked for 800 pounds immediate refund. After much argument, I was eventually informed that e-on computer had failed to register the night time readings on my single economy 7 meter which had 2 EMPAN numbers (for which I was being charged 2 monthly standing charges) and I had not been charged for the night readings for 2 years. E-on refused to honour their commitment under the power suppliers "code of conduct" which states as a result of their error, they are not entitled to claim for charges dating back more then 1 year. E-on refused on the basis that this only applies for accounts in arrears and not to those in credit. I complained to the ombudsman who, although supposed to be independent, receive their funds for the power companies they are supposed to be investigating and they found in favour of e-on.

E-on informed me that my meter was out of date but they did not have stocks of economy 7 meters, so I was persuaded to change to economy 10 meter. I tried to change my supplier to Ovo-energy, but e-on blocked the change. I recently received a huge bill from e-on, which is about 3 times my usual amount and was told the it occurred as they had failed to bill me for nearly 2 years. I complained and they conceded not to charge me dating back more that 1 year. Nevertheless, my bill is still at least twice my usual amount. I am now, again, in the process of changing to Ovo back to economy 7 smart meter. I wait to see the obstructions put up be e-on.