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“DIABOLICAL USELESS CLUNKY !!”

written by TaraRoberts77 on 18/04/2017

We are a small group of companies with straightforward payments - 3 day UK payments usually run weekly.
We were FORCED to move to .net from the lovely user friendly BIB to this god awful .net

We had quite a few active beneficiaries and lots of old ones but clearly split into beneficiary groups that were validated and not validated.

After Barclays screwed up the migration 3 times no less they imported half of the beneficiaries but all mixed up - so old bank details in with current bank accounts... one companies beneficiaries didn't get get transferred at all!! The response was oh well you will need to manually re-enter them again.

The training was laughable, and so so so long winded. They actually tried to train me before the beneficiaries had even been migrated - complete nonsense! So it was a case of select a beneficiary to pay, oh there is one, well pretend there is then press this button... really??

These new-fangled services we will not ever use, so have gained zero benefit from this whole experience. I find setting up payments so utterly time consuming it takes treble the time now.
I contantly have spooling, and stop script/de bug messages pop up.

Far too easy to delete beneficiary groups - I thought I was editing a beneficiary when in fact the whole lot went! Without a counter authoriser ok'ing the change!!! So very scary.

We are using Sage and I have discovered that Sage can import payments directly onto .net - this has to firstly be seen to be believed and secondly that requires another lot of time making Sage ready for this.

I wish we could now change Barclays - this system is clunky, basic, hard to use, and constantly crashing. 2 weeks ago I was unable to log on at all and a message was on the front page notifiying us all they are experiencing problems and hope to get it fixed.... tell that to the 20 odd employee's I had salaries to set up that day!

I agree with with whoever said it's built for Barclays purposes rather than the users and expect people to be leaving in their droves!