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★☆☆☆☆

“Sellling unsafe baby highchairs! ”

written by on 18/04/2017

I puchased a bebe swivel baby high chair in the last george baby event to put away for my daughter who at the time was only a few weeks old...it was on sale so I thought I may as well save some money, I'm going to need it eventually.

At my mother and baby club I spoke with a few mums about the chair and they advised against using this model, informing me of how un safe it was and telling me about two personal experiences with this chair. I was seriously concerned.

I then did some further research into this model and came across a vast amount of negative reviews and feedback from other concerend parents stating how the plastic is sharp and jagged on the tray. How the chair collapsed on one mother and her baby was rushed to A&E after falling to the ground and a result experienced a head injury and other parents stating that the harness is not secure and many pleding for the item to be recalled and full health and safety checks repeated.

As a concerned parent I contacted George both via email and telephone call. I attached some of the reviews and asked them to please look into this as the item is not fit for purpose and poses a serious health and safety risk to babies I asked if I could please exchange mine for another model but they refused as it was outside of their warranty period even though under the consumer goods act if the item is unsafe they are obliged to exchange it. I spoke with two managers and one even asked me why would you purchase this so early, why have you not used it? maybe you should try it out and see even after I told him how dangerous this was. I was appaulled at the total lack of knowledge in the sales of good act and customer service.

I have to say that George is the worst company for customer service I have EVER come across in my entire life,
Mr Clarke should seriously look into making many improvements within this area.

Many of us parents are getting together now to contact trading standards and offcom regulations, in the hope to get the word out there and to prevent any further dangerous occurring to babies with the use of this poorly manufactured high chair.

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