written by Mr_V on 15/04/2017
Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported.
Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely ridiculous).
Not sure how the new guys that took over this company set up new customers, but if their service is anything to go by. I would look elsewhere, I am currently moving all my sites elsewhere.