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★☆☆☆☆

“Avoid this company”

written by Claytond320 on 12/04/2017

Domu. Shoddy customer service. Avoid this company like the plague. I ordered an item for vent day delivery which they failed to deliver the next day. Telephoned their customer service and they informed me that they had made a mistake and sent it by standard delivery. I then requested for the item to be sent the next day as bI could not wait 3-5 days for the delivery. But they refused therefore I cancelled the order and they agreed to refund the money. However, the next day I returned home to find the parcel placed on my door step and visible to anyone passing by. When I telephoned customer services to complain they were very unhelpful. I requested for the parcel to be collected the next day as I would be at home and they told me this was not possible even though it was their mistake. Instead they advised me to leave the parcel on my doorstep again so that the courier could collect it between a 2-day period. This is totally unacceptable and ridiculous and my compliant remains unresolved. At the very least they should have arranged to have the parcel collected at a time that was convenient to me since it was their mistake. Avoid this company!!!!

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