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“Prepaid reservation not honored - not able to deliver...”

written by Conwayrf39 on 12/04/2017

Prepaid reservation not honored. Here is the explanation from EuropCar:

"I have looked into this for you and can confirm although you had pre-paid for the hire. ... the rental station may be short on fleet for that particular day... sometimes they are not able to provide the vehicle at all. " Regards
 
Escalations Officer
Europcar UK Group | Customer Services

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