Report Abuse

“Avoid this Tap Airlines even if any other choice...”

written by magostinho on 20/03/2011

Avoid this Tap Airlines even if any other choice appears more expensive at face value.

booked flight ewr (newark city usa) to lad(luanda) 3 days layover lis (lisbon) per suggestion of Tap call center agent. 1- was subject to duty and taxes in lisbon (not my final destination) 2- tap refused to re-check in my personal printer brought from ewr to lis on flight to lad. 3- wanted to charge apx 300eu excess weight (25 eu p/kilo) on luggage i already had paid a fee for in ewr or at best i should be subject to a per piece fee of $50 as per their call center since the trip initiated in ewr not lis. between check in personnel/ in-person sales agents, customer service all at airport each department very apologetic of circumstance but neither would resolve issue. 4- lost flight, forced to pay re-booking fee 195eu to fly 3 days later. still lugage issue unresolved. 5 bottom line if i want to travel this Tuesday 22nd I have to leave printer behind, pay extra 300plus eu and welcome to file a complaint with airline on Monday as they are closed weekends and today is sunday.

so far total hard cost additional 200eu rebooking plus hotel plus daily basic necessities expenditures not to mention total discombobulation of my schedule and itinerary. this is a nightmare for any traveler.