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★☆☆☆☆

“Appalling Service & Quality......................”

written by tripleglazed67 on 11/04/2017

Everest gave me a target installation date of 7-8 weeks from 14th September 2016, and the Surveyor Visit Report gave an Estimated Installation time of 4 days (2 Men, 32 Hours).
Only by calling them in early November did I find out that they wanted to delay the installation until 21st December 2016. They eventually improved on this by nine days, and an email received on 2nd December confirmed that the installation of the windows and doors would commence on Monday 12th December 2016 and should be completed within four days.
The installers did not turn up on 12th December, eventually arriving on the morning of 13th December, and despite it quickly becoming apparent that the three fitters would not complete the installation within 4 days, they failed to provide additional labour to complete the installation by 15th December. Having at short notice arranged for an additional day’s leave on Friday 16th to give them access for an additional day, and offering them the opportunity of access over the weekend (which the installers refused), they again failed to complete the installation.
On Friday 16th December 2016, the installers left site, never to return. They left four uninstalled windows and considerable other materials and waste packing etc in our back garden. Despite countless emails and phone calls from me, they have made no effort whatsoever to return and complete the installation since then.
A service that should have been provided and completed within 8 weeks and 4 days (maximum) is still incomplete and of an unacceptable quality, 29 weeks and 6 days later.
Everest are currently refusing to consider a reduction in price to compensate for their failure to meet their obligations under the Consumer Rights Act 2015. They have not yet commenced manufacture of a replacement window to replace one that was manufactured to an incorrect height, and have now made a spurious allegation that I have refused them access.

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