Written on: 12/05/2011
I have taken 3 days off of work to sit in and wait for HDNL to deliver my item that was supposed to be guaranteed next day delivery.
Day one: They said they had no access to my property. Funny that royal mail and other couriers have never had a problem!
Day two: Driver says item was delivered to me personally. This is a total lie. I have been in all day and no one has come to the door. Nothing has been left with a neighbor and no signature has been obtained.
Miss selfridge customer services kept me waiting for 40 minutes, kept hanging up on me for no reason. Refuse to give me a refund for the shipping costs and so far no dress!!! So livid!!!!
I will never shop with miss selfridge or any other company who use HDNL!!!