Written on: 21/09/2010
Absolute nightmare trying to get a refund on a faulty luggage set. Only used twice since owned and on the second trip the stitching came apart but Next arent willing to take responsibilty and blame the airline. Ive owned £5 suticases that are still going strong after regular use over 5 years. I only purchased this set from Next as i wanted a pink set - more fool me!!! Even when i first ordered it i had to take it back as it was damaged when received.
I have spoken with Trading Standards so see where we go from here. DO NOT BUY THEIR OWN BRAND LUGGAGE