written by Kmah on 04/11/2006
Bad Points
We had a bad experience trying to re-use our unused tickets. We had to cancel the tickets we bought last year and wanted to re-use the Goodwill Electronic Certificates for the online ticket booking. The final price showed up as being high when using the certificates, it took us 8 calls to the customer service to convey the problems we were facing and our problems are still not solved!
General Comments
Avoid travelling on United because if you have to cancel for some reason, you can't get the same value for the tickets.
Calling up several times will just frustrate you so much!