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★☆☆☆☆

“DOES NOT GUARANTEE THE SAFETY & EFFECTIVENESS OF...”

written by on 07/12/2009

DOES NOT GUARANTEE THE SAFETY & EFFECTIVENESS OF HEARTWORM MEDS!



I was purchasing my heartworm prevention from EntirelyPets.com until my dog tested positive for heartworms, while on their prescription meds (Intercepter - Yellow). The cost of treating the heartworms came to over $600! My vet informed me that if I had been purchasing the prescription meds through them (or a number of other local vendors), they could file a claim with Interceptor and the cost of treatment would be covered under their product guarantee plan. My dog had been tested prior to starting the meds and it was clear from my prescription history that I had not skipped any months. He told me to contact EntirelyPets and see if they offered the same guarantee. They do not. In fact, according to the customer service rep I spoke to, they do not guarantee the safety or effectiveness of any of their prescriptions! Apparently, manufacturers only offer this kind of guarantee to vendors who purchase directly from them (as opposed to a third party vendor) and vendors who ship and store their product according to their specifications. This made me wonder, where exactly my meds were coming from and how they were being stored. I emailed the company, explained my situation and asked them who they purchased their prescription medicine from. I also asked for a refund on the meds I had purchased. They had already refused to cover any of the heartworm treatment, but at the very least, they should reimburse for the money I spent on medicine that clearly did not work! A month later, I still have not even received a response from them.



Sure EntirelyPets.com has good prices, but before you buy your prescription meds from them, you might want to consider whether it is worth saving a few bucks on a product that does not even come with a guarantee of it's safety and effectiveness. I saved about $6 per box on my heartworm meds and now I am paying over $600 to correct that mistake!

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