Written on: 07/02/2011 by RosieS (2 reviews written)
I went to Menorca with Hays last year, we booked 8 mths before because we only wanted to go to Cala Galdana as we were going in August and my family have problems with burning in the sun. The day before the holiday Hays rang to say the hotel was overbooked and we had to go to a different resort, Son Bou, which was miles away and very open and bleak. After an afternoon of many phone calls, arguing and threatening to claim compensation (as advised by ABTA) a supervisor rang and said we were in the Cala Galdana hotel after all. By then I was exhausted and very behind with packing and organising - not a good start, never again, although everything went smoothly from then on.