Written on: 06/09/2010
Absolutely disgusting service, avoid like the plague. Didn't even notify us about tour op going bust, been promised a refund seven times over the last seven weeks, didn't tell us we were covered by their own insurance. We are still fighting for a refund. We have used Hays for the past ten years..... Absolutely never again, it would be well worth paying a little extra and using a professional outfit who treat their customers with a modicum of decency and respect and don't lie to loyal customers and fob them off......thoroughly disgusted!