written by kymlowthion on 26/10/2007
Good Points
The Mamas and Papas O-Zon Sportivo looks the part, a neutral sterdy looking pram.
Bad Points
Where do i start! Have i managed to get my use out of this £250 pram - NO! The time this pram has been with Mamas and Papas in repairs has actually been longer than the time i have used it. And when i've had it, it's been never ending problems.
First the mechanism which drops the back of the seat broke, twice, leaving my poor baby unable to lie down. Next the brakes broke, leaving me unable to leave the pram on any uneaven surface. Then to top it all off the folding mechanism broke, leaving me with a pram which would not collapse so i couldn't put it back into my boot!
When your in a town centre, have a hungry crying baby and can't get your pram in the boot, it's no fun believe me! I wrote a letter to Mamas and Papas asking for a refund and compensation for the money it had cost me to continuously travel to and from the shop for repairs. And the response, a wishy washy apology and nothing more.
General Comments
After buying an entire room full of mamas and papas furniture and decor, baby accessories and the pram from hell - I feel we received a considerably poor standard of customer service and I would never buy anything else from the company again. Nor would i reccomend Mamas and Papas goods to other parents. Being a parent is a stressful time without having to deal with poorly manufactured goods and customer service staff who let me down!